Rumiyati, R. and Syafarudin, A. 2021. Pengaruh kualitas pelayanan, bauran pemasaran, terhadap kepuasan nasabah bank era covid-19. Insight Management Journal. 1, 2 (Jan. 2021), 32-42. DOI:https://doi.org/10.47065/imj.v1i2.23.