AZIS, A. Pengaruh kualitas pelayanan terhadap kepuasan pelanggan. Insight Management Journal, [S. l.], v. 1, n. 1, p. 21-25, 2020. DOI: 10.47065/imj.v1i1.13. Disponível em: https://journals.insightpub.org/index.php/imj/article/view/13. Acesso em: 1 nov. 2025.