RUMIYATI, R.; SYAFARUDIN, A. Pengaruh kualitas pelayanan, bauran pemasaran, terhadap kepuasan nasabah bank era covid-19. Insight Management Journal, [S. l.], v. 1, n. 2, p. 32-42, 2021. DOI: 10.47065/imj.v1i2.23. Disponível em: https://journals.insightpub.org/index.php/imj/article/view/23. Acesso em: 1 nov. 2025.