ADRIANTO, A. Pengaruh kualitas pelayanan terhadap loyalitas konsumen. Insight Management Journal, [S. l.], v. 3, n. 3, p. 200-206, 2023. DOI: 10.47065/imj.v3i3.248. Disponível em: https://journals.insightpub.org/index.php/imj/article/view/248. Acesso em: 12 nov. 2025.