FACHRYANA, F. A.-H.; MULYATI, E.; LESTIANI, M. E. Model peningkatan kinerja perusahaan logistik kurir dengan key performance indicators operasional dan service level agreement melalui sistem manajemen operasional. Insight Management Journal, [S. l.], v. 6, n. 2, 2026. DOI: 10.47065/imj.v6i2.554. Disponível em: https://journals.insightpub.org/index.php/imj/article/view/554. Acesso em: 15 nov. 2026.