Strategi pelayanan perusahaan PT. Kereta Api Indonesia (Persero) dalam meningkatkan pengguna jasa transformasi kereta api

Authors

  • Whis Alriz Luth'v Universitas Muhammadiyah Prof. Dr. Hamka, Jakarta
  • Bintang Adrian Sena Wangi Universitas Muhammadiyah Prof. Dr. Hamka, Jakarta
  • Rossa Amalia Lestari Universitas Muhammadiyah Prof. Dr. Hamka, Jakarta
  • Erina Effi Abidah Universitas Muhammadiyah Prof. Dr. Hamka, Jakarta
  • Eliya Salsabila Universitas Muhammadiyah Prof. Dr. Hamka, Jakarta
  • Andi Amri Universitas Muhammadiyah Prof. Dr. Hamka, Jakarta

DOI:

https://doi.org/10.47065/imj.v2i2.153

Keywords:

Strategy; transportation; services

Abstract

The purpose of this study was to determine the service strategy of the company PT. Kereta Api Indonesia (Persero) in increasing users of fire rubber transportation services. Based on the results of the study showed PT. Kereta Api Indonesia (Persero) has carried out a good SWOT analysis consisting of market strengths, weaknesses of this company, opportunities from the existence of railway products, and finally the threats that occur. In addition, researchers have studied further regarding the willingness to work in the current government, both permanent and contract employees. During the company's existence there has been an expansion of service offerings compared to the previous year, it has become commonplace by reducing the number of objections from customers who use these services. The most important thing is that there is a considerable effort on the part of the management to solve problems in serving the railways.

References

Al-Jarf, R. (2021). Mobile Audiobooks, Listening Comprehension and Efl College Students. International Journal of Research -GRANTHAALAYAH, 9(4), 410–423. https://doi.org/10.29121/granthaalayah.v9.i4.2021.3868

Hariani, D. (2015). Formulasi Strategi Public Relation Dan Kehumasan Dalam Meningkatkan Citra TVRI Sebagai Televisi Pendidikan Indonesia. Journal of Applied Business and Economic, 02(1), 33–48.

Lopatta, K., Alexander, K., Gastone, L., & Tammen, T. (2020). Communicating through the coronavirus crisis. Harvard Business Review, 1–6.

Ramadhi, Amri, A., & Ramdani, Z. (2021). Studi terhadap faktor-faktor yang menentukan kinerja seorang karyawan. Jurnal Sains Manajemen, 7(2), 129–143.

Sudarman, E. (2018). Pengaruh Budaya Kerja Dan Komitmen Organisasi Terhadap Kinerja Pelayanan Publik Di Dinas Pariwisata dan Kebudayaan Kabupaten Karawang. Study & Management Research, 15(1), 71–84.

Utami, S. B. (2013). Pengaruh kualitas pelayanan dan kinerja karyawan terhadap kepuasan nasabah pada pt. taspen (persero) cabang Yogyakarta. In Tugas Akhir. Universitas Negeri Yogyakarta.

Downloads

Published: 2022-01-31

How to Cite

Luth’v, W. A., Sena Wangi, B. A., Lestari, R. A., Abidah, E. E. ., Salsabila, E. ., & Amri, A. (2022). Strategi pelayanan perusahaan PT. Kereta Api Indonesia (Persero) dalam meningkatkan pengguna jasa transformasi kereta api. Insight Management Journal, 2(2), 75-80. https://doi.org/10.47065/imj.v2i2.153

Issue

Section

Articles